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Help & Answers

Questions, answered.

Everything parents ask before they start documenting — about the platform, your case, security, and pricing.

Getting started

What it is and how to begin

What exactly is Our Family Defender?

Who is it for?

Do I need to be tech-savvy to use it?

How quickly can I get set up?

Is there a free version?

Using the platform

Documenting, evidence, and AI guidance

What can I document and store?

How does the timeline work?

Can I upload photos, texts, and screenshots as evidence?

How does the AI guidance work?

Can I export my records to share with my attorney?

Will my documents be organized in a way the court accepts?

Your case & the court

How it fits with legal proceedings

Is Our Family Defender a substitute for a lawyer?

Does it give legal advice?

Can I use it for a CPS investigation?

Will being organized actually affect my outcome?

Can my attorney collaborate with me inside the platform?

What if my case is in a different state?

Security & privacy

How your case stays protected

How secure is my data?

Could my records be subpoenaed?

Do you sell or share my data?

What happens to my data if I cancel?

Is my information encrypted?

Plans & pricing

What it costs and how billing works

How much does it cost?

Is there a free trial or free plan?

Can I cancel anytime?

What payment methods do you accept?

Account & support

Access, devices, and getting help

How do I get help if I'm stuck?

Can I access my case from my phone?

What if I lose access to my account?

Didn't find your answer?

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